Refund policy

Returns Policy

Returns & Exchanges 💛

We want you to absolutely LOVE your slippers.

If something’s not quite right, you can return them within 7 days of delivery — as long as they’re still in perfect, unworn condition.

Please note: return shipping costs are the responsibility of the customer. We’re a small (but mighty!) brand, and we’re not able to cover return postage. 

That means:

✨ No signs of wear
✨ All tags still attached
✨ Sole stickers still in place
✨ Original packaging included

Think of it like this — they need to come back to us just as fresh and fabulous as when they arrived to you.

For hygiene and quality reasons, any items returned worn or without tags/stickers intact won’t be eligible for refund.

If you’re unsure about sizing before ordering, feel free to reach out — we’re always happy to help you find your perfect fit 💫

A Little Heads Up 👀

Because our slippers are cozy, handmade beauties, we can’t accept returns if:

  • They’ve been worn (even just “a quick try outside”)

  • Tags or stickers have been removed

  • They’re returned after the 7-day window

For hygiene and quality reasons, once they’ve been worn, they can’t be re-homed.

Choosing Your Size

We highly recommend checking our size guide before ordering to make sure you get your perfect fit the first time 💫

If you’re unsure, send us a message — we’re always happy to help.

Your Rights Under Australian Consumer Law 🇦🇺

You are entitled to a refund, replacement, or repair if your slippers:

  • Are faulty or defective

  • Are significantly different from their description

  • Are unsafe or not fit for purpose

These rights apply regardless of our change-of-mind policy.

What to Do If There’s a Problem

If your slippers arrive damaged or faulty:

  1. Email us at hello@freeingvenus.com

  2. Include your order number and photos of the issue

  3. Contact us within 7 days of delivery

We’ll work quickly to make things right 💛

Worn Items

For hygiene reasons, slippers that have been worn or used cannot be returned unless they are faulty under Australian Consumer Law.

Return address

Freeing Venus
PO Box 618
Torquay, VIC, 3228
Australia