Shipping Policy

Australian Shipping 🇦🇺

We ship Australia-wide.

Shipping Rates

• Standard shipping: Free

• Express shipping: $10 AUD

Shipping costs are automatically calculated at checkout.

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International Shipping 🌍

Yes — we ship internationally!

• Standard international shipping: Free

• Any customs duties, taxes, or import fees charged by your country are the responsibility of the customer.

• Delivery timeframes vary by destination and may be affected by customs processing.

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Dispatch Times 📦

• Orders are aimed to be dispatched within 24–48 hours of purchase.

• Dispatch times are estimates and may be extended during busy periods, public holidays, or sales.

Once dispatched, you’ll receive a shipping confirmation email with tracking details.

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Delivery Times ⏰

Delivery timeframes are estimates only and may vary due to:

• Shipping carrier delays
  

• Peak periods (sales, holidays, cosy season!)

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Shipping Accuracy

Please double-check your delivery details before placing your order. We can’t be responsible for parcels sent to incorrectly entered addresses.

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Lost or Delayed Parcels

If your order seems lost or delayed, contact us and we’ll help investigate with the carrier.

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Returns

Return shipping costs are the responsibility of the customer. For full details, see our Returns Policy.

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Contact us

If you have any questions, contact us at hello@freeingvenus.com or Freeing Venus, PO Box 618, Torquay, VIC, 3228, Australia.