Terms of service

Welcome 👋

This website is operated by Freeing Venus (“we”, “us”, “our”). By visiting our site or purchasing from us, you agree to these Terms & Conditions (“Terms”). If you don’t agree, please don’t use our site.

Our store is powered by Shopify Inc., providing the ecommerce platform that helps us bring cosy, hand-made woollen slippers to your feet.

Our Products 🧶

Our slippers are artistically designed in Australia and hand-made in Greece using natural wool.
Because each pair is lovingly handcrafted, small variations in colour, shape, and texture are normal and part of the charm.
Product photos are as accurate as possible, but colours may appear slightly different depending on your screen and the materials used.

Prices & Payments 💳

All prices are listed in your local currency.
Prices exclude GST.
We may update prices from time to time.
Payment must be completed at checkout using the payment options shown on our site.

Shipping 🚚

Shipping details, costs, and delivery information are outlined in our Shipping Policy.

Returns & Refunds

Our returns and refunds are explained in our Returns Policy.
Nothing in these Terms limits your rights under Australian Consumer Law.

Caring for Your Slippers

Please follow the care instructions provided. We can’t be responsible for damage caused by washing or caring for your slippers in ways not recommended. Spot wash and hand wash if necessary.

Intellectual Property ✨

Everything on this site — images, words, logos, designs — belongs to Freeing Venus and may not be copied or used without permission.

Liability

To the maximum extent permitted by law, our liability is limited to replacing or refunding the product you purchased. We’re not responsible for indirect or consequential losses.